Good news! Getting help is now faster and easier with our updated support chat, available across the OpenSesame Marketplace and in the course player.

What's New?

• The Help Center has moved. Support Live Chat now lives in the Resource Center at the bottom right corner of your screen.
• Additional resources like our Knowledge Base, Release Notes, and Status Page now live in the footer.
• Instant Answers - Get support right when you need it, through our AI-powered virtual assistant, backed by our world-class customer support team.
• A refreshed interface makes administrator and learner support smoother than ever.

In February we improved course discovery, platform usability, and reliability.

• Better search tools: Catalog filters now appear in order of popular use. The Skills filter keeps selections visible, making them easier to adjust.
• New resources: A Resource Center is now available in the bottom right corner. It includes announcements for new courses and publishers, as well as guides to key features like inviting admin team members, filtering courses, and delivering content.
• Faster reporting: xAPI completion statements now process at near real-time speeds.
• Bug fixes: Resolved an issue affecting some Team account migrations.

These updates make it easier to find courses, access help, and track learning activity.

In January we strengthened key systems, improved retirement notifications, and fixed some bugs.

• Recovery readiness and version upgrades: Further safeguarded our services and prepared for upcoming features.
• GraphQL API improvements: Ensured consistent search results and confirmed we can make future updates safely.
• Better course-retirement emails: Added course titles, lifecycle statuses, and relevant dates.
• Bug fixes: Resolved an issue that prevented courses with accented titles from launching, an issue that prevented users from joining multiple teams, and various smaller items.

These changes make workflows smoother and the platform more reliable.

Our mid-December release includes improvements to platform usability, security, and reliability:

• Faster course delivery: Resolved slowness when selecting thousands of courses for delivery and added a progress indicator.
• Improved Admin management: Finalized the Billing Admin role in Team accounts with updates for accurate role display and usability.
• Enhanced security: Upgraded authentication methods and disaster recovery readiness.

We also continued foundational work for upcoming improvements to the account-creation process.

These updates keep your information safe and ensure your experience is seamless.

In our latest release we spruced up the navigation bar and drop down menus for your account and site translations. We also performed some maintenance.

In our latest release we increased the speed of course synchronization with learning platforms using our newest integrations. We also did some maintenance.

This month we broadly released a Team feature that allows you to add other administrators to your account. For more information, see How to use the Team dashboard in our knowledge base.

We also added a tool that makes our site fully WCAG(AA) 2.1-compliant for learning administrators. It is automatically detected by screen readers.

If you don't use a screen reader:

1. Visit the OpenSesame catalog. 
2. Use the keyboard shortcut Alt + 9 (PC) or Option + 9 (Mac).
3. Adjust the settings as you prefer.

And to find accessible courses, use the Accessibility Standards filter in our catalog.

We've streamlined the OpenSesame Dashboard to simplify course delivery and improve delivery data.

Simplified delivery:

• All delivery actions now use the Deliver Courses button, found on course pages and OpenSesame Lists.
• This change streamlines the process and reduces dashboard clutter. Delivery buttons no longer appear on the following tabs:
  • OpenSesame Plus
  • Purchased Courses
  • Pay Per Use (PPU)
• While we were at it, we fixed a display issue on the PPU tab that affected certain course statuses.

Improved data:

• With all delivery actions now in one place, there are no legacy exceptions to track. This protects the accuracy of information found in the Courses Dashboard.

Last week, we released two new features in our marketplace to enhance your content discovery:

• Competency Model: Our new model organizes 34 competencies into five key domains, all rooted in comprehensive research and industry best practices. Find courses mapped to each competency with the Competencies search filter.
• Accessibility Standard: Finding courses that meet Section 508 and WCAG (AA) standards is now easier than ever. Use the Accessibility Standards search filter to locate these courses for your learners.

Last week we released several improvements to how you find content for your learners.

• The OpenSesame Plus selector is now defaulted to On, eliminating the need to set that on every new search.
• The link to My Lists is now in the top navigation bar. With one click you can go straight to your Lists.
• You can see both changes in the screenshot below:

We also made some performance improvements to the system at large.